Capture critical knowledge before it’s lost

CogniCache is AI-powered knowledge transfer software that captures expert knowledge, turns it into structured assets, and makes internal AI & on- and offboarding more effective.

Run AI-guided interviews to extract expert knowledge, automatically transcribe it, and publish structured knowledge items for AI & teams in minutes, not hours.

• Book Pilot Fit & Demo Session*

*In a free, short session, we give a demo & clarify your use case, key risks, and the right pilot path.

Compliant & Secure

Strategic & Efficient

User-Centric & Smart

AI is only as good as the knowledge behind it.

CogniCache turns hidden expertise into structured, AI-ready knowledge powering use cases like RAG and intelligent chatbots. Without high-quality, structured input, even the best AI falls short. CogniCache closes that gap.

CogniCache helps you with these and many more use cases...

People & Expertise Retention

• Transfer know-how during expert offboarding: Preserve critical know-how before key employees leave to ensure continuity and avoid disruptions.

• Enable customer support: Capture frontline expertise from support teams and make it available to others for faster issue resolution.

Project & Process Intelligence

• Capture project knowledge without manual overhead: Standardize how wrap-ups, lessons learned, processes, and decisions are captured—without manual overhead.

• Optimize your processes: Identify inefficiencies by analyzing captured knowledge and surfacing actionable improvement suggestions.

Collaboration & Knowledge Flow

• Make knowledge transfer work across teams: Prevent duplicated work by making insights from one team easily accessible across the organization.

• Structure your innovation memory: Document relevant knowledge of current R&D initiatives and avoid reinventing the wheel.

Compliance & AI Enablement

• Get ready for compliance checks & audits: Generate content for structured documentation effortlessly to meet audit and regulatory requirements.

• Create structured knowledge for internal AI: Create the structured knowledge your AI-enabled systems need to create high-quality output.

Visit our dedicated Landing Pages to get a quick overview.

• Deutsche Seite

• English Page

Or watch our intro videos with Thomas.

Why CogniCache?

When critical expertise isn’t captured, organizations pay the price.

Teams lose decades of know-how when experts leave, repeat mistakes that were already solved, and waste time rediscovering knowledge that once existed.These aren’t rare edge cases — they’re everyday risks of uncaptured tacit knowledge. That's why we built CogniCache after experiencing firsthand how often critical knowledge disappears or gets rediscovered at high cost.CogniCache exists to stop this by preserving hidden expertise and turning it into structured, accessible knowledge teams can rely on.

• Explore Stories

Tacit knowledge is your real competitive advantage. CogniCache makes this hidden expertise visible, reusable, and valuable.

Preserve Valuable Institutional
Wisdom

Ensure critical employee insights and expertise are retained and made available company-wide to enable learning and growth across siloes.

Boost Innovation & Decision-Making Processes

Turn core expertise into structured, evolving organizational knowledge — aligned with how your company works and accessible to everyone who needs it.

"Data is the new gold — Create structured documents using CogniCache to fuel the future."

Get Actionable Insights from your Knowledge

Well-structured documentation with key insights enable you to get actionable recommendations to optimize your knowledge and improve daily work.

Motivate your Teams to Document Knowledge

Guided, intuitive interviews and automated processing make knowledge capture effortless — transparent rewards boost participation and motivation.

Who CogniCache Is Built ForCogniCache is designed for organizations where critical expertise lives in people’s heads, especially:

• Knowledge-intensive teams where decisions, context, and experience matter

• Organizations with high turnover or role changes, risking knowledge loss

• Distributed or multinational teams struggling to share expertise consistently

• Specialized professional services (consulting, engineering, product, R&D)

• Innovation-driven teams where learning and iteration must be preserved

How CogniCache captures Expert Knowledge

1. Plan Interview

Select an existing template or start from scratch by defining your topics and participants.
CogniCache generates a structured, tailored interview guide based on your organization’s domain, terminology, and established approaches, as well as your role.
You can review, adjust, and refine everything easily.

2. Conduct Interview

Engage in a single or group interview guided by an intuitive AI assistant— through voice or chat. Unlike simple transcribers, CogniCache’s AI doesn’t just record; it asks smart follow-up questions, explores topics from multiple angles, reasons over responses, and structures the output into clear, usable insights.

3. Receive Results

CogniCache transcribes, summarizes, and structures your captured knowledge into clear, organized documents. You can review and adjust to ensure correctness and completeness. Once finished integrate the output into your existing knowledge bases.

Capturing critical team expertise has never been easier!

With CogniCache it is easy and intuitive. Just follow these 9 simple steps guided by our AI assistants to capture critical expertise and transform it into reusable knowledge:

1. Sign in: Access CogniCache through your organization.

2. Start new session: Create a new knowledge-capture session.

3. Choose capture mode: Select a template or start without one.

4. Set up capture: Use a ready-made template or let CogniCache help you define a tailored capture guide.

5. Conduct interview: Capture critical expertise through chat or voice, guided by the AI interview assistant.

6. Review knowledge gaps: Identify missing information and close relevant gaps through targeted follow-up questions.

7. Generate result: Transform the completed interview into a structured, reusable knowledge artifact.

8. Review & export: Review the generated result and export it for further use.

9. Use your knowledge: Bring the structured output into your knowledge base, AI/RAG solution, or other downstream systems.

Repeat the process anytime to keep your organizational knowledge fresh, accessible, and actionable. Further you can define and review key metrics. Over time get personalized suggestions to optimize your knowledge and daily work based on the captured insights.

What is CogniCache?

Excel could track sales, but a CRM makes sales processes efficient and repeatable. Likewise, ChatGPT can interview experts, but CogniCache makes knowledge capture systematic, uncovering hidden expertise, identifying knowledge gaps, and creating structured, reusable assets. So specialization matters.

CogniCache is not another wiki, repository, or blank-page editor.
It is AI-powered knowledge transfer software that captures expert knowledge and turns it into structured, reusable knowledge assets.
Through guided conversations grounded in your organization’s terminology and practices, CogniCache surfaces the why behind decisions—including context, exceptions, and real workflows—making critical expertise explicit and reusable.

CogniCache complements existing knowledge systems rather than replacing them.
Grounded in proven methods for eliciting tacit knowledge, it creates an AI-ready knowledge foundation teams can analyze, improve, and build on over time. CogniCache was built by an experienced team with deep corporate backgrounds who faced knowledge loss and repeated work firsthand—and set out to solve it.

CogniCache fits into your existing knowledge ecosystem — securely and responsibly.
Use CogniCache standalone or as a dedicated capture layer for Confluence, Notion, SharePoint, Google Workspace, and internal AI systems. By capturing tacit expert knowledge systematically, it improves knowledge quality, search, and downstream AI performance without disrupting existing workflows.
CogniCache is designed with data protection, security, and responsible AI in mind, considering leading EU, UK, and US requirements and frameworks including GDPR, the EU AI Act, and ISO 27001.

Why CogniCache instead of general-purpose AI?General-purpose AI gives you the tools. CogniCache gives you the solution.

Capture better knowledge. Put it to work.CogniCache features a clean, intuitive design that guides you seamlessly from knowledge capture to exploration and continuous improvement with these core capabilities:

Stay oriented and act faster with everything important in one place.

Capture more accurately by teaching CogniCache your company’s language.

Surface deep expert know-how with guided capture and transparent progress.

Capture consistently with proven templates or adapt freely when needed.

Turn conversations into knowledge that is easy to review, reuse, and share.

Learn from captured knowledge to improve workflows and decide what to capture next.

What’s next for CogniCache.These planned capabilities are already on the roadmap to make knowledge capture even more efficient and impactful:

Know what to capture next, uncover knowledge gaps, and strengthen your knowledge base.

Motivate teams to capture knowledge consistently and keep your knowledge base growing.

Improve daily work and workflows with recommendations grounded in your organization’s knowledge.

How can you get the most out of CogniCache?

To get maximum value from CogniCache, make knowledge capture part of your existing workflows, for example project wrap-ups, retrospectives, handovers, or expert offboarding, rather than treating it as an isolated activity.
Start by defining clear ownership and KPIs: what knowledge should be captured, who is responsible, and what success looks like. A Knowledge Admin can prioritize capture, while a Knowledge Creator maintains templates and runs interviews with subject-matter experts.
Then establish a simple cycle: embed → measure → capture → reward → repeat. Capture critical expertise consistently, recognize participation through visibility, progress, or gamification, and feed the structured results into systems such as SharePoint or Confluence. Over time, this turns knowledge capture into a repeatable process that continuously strengthens the organization’s knowledge base.

Preserve Knowledge

When experts leave, critical knowledge leaves with them.
Without systematic capture, organizations risk poor handovers, lost context, repeated mistakes, and operational disruption. Preserving expertise protects continuity and helps teams build on what already works.

Unlock Expertise

When knowledge stays siloed, teams repeat the same work.
Employees waste time solving problems others have already solved. Making expertise reusable reduces duplication, accelerates decisions, and turns past experience into an organizational advantage.

Validated Through Experience, Market Data & Industry Conversations

CogniCache is built around these validated needs.

Get Our Free CogniCache Report

Download the CogniCache Report
"Before It’s Lost Forever: The
Strategic Power of Capturing
Tacit Knowledge Now"
and explore some key insights below.

• Get the Full Report – 100% Free

What happens when critical knowledge walks out the door?

The report explores the hidden costs of knowledge loss—and how organizations can prevent it. With up to 30% of work time lost searching for information and millions wasted in duplicated effort, the need to capture and structure internal know-how has never been greater. You'll discover why tacit knowledge is a strategic asset, how it fuels AI systems like Retrieval-Augmented Generation (RAG), and what it takes to build a culture of knowledge continuity.

Why is CogniCache unique?

Does your company forget? CogniCache helps you remember.

AI knowledge capture for modern organizations: Capture expert knowledge through AI-guided interviews and turn it into structured, reusable content for better knowledge transfer, stronger onboarding and offboarding, and more reliable internal AI.

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Feedback From Our Early Access Partners

Stopped the Brain Drain

"We used to lose decades of critical workflow knowledge every time a senior expert retired. CogniCache is the first solution that actually captures important nuances in hours, not days, without burdening the team too much."

Peter - Operations Manager, Manufacturing Firm

Documentation That Gets Done

"Nobody on my team likes writing reports, so our wiki was always empty. Because CogniCache uses interviews, the team actually participates. It cuts our project handover time in half."

Sabrina - Senior Product Analyst, FinTech Scale-Up

Finally, Clean Data for our AI

"We already have terabytes of unstructured data that our internal AI can't use. CogniCache enables us the structured, machine-readable outputs we needed to finally make our RAG systems effective."

Nick - Solution Architect, Enterprise IT Services Firm

Turn Tacit Know-How into Assets

"We realized that 40% of our company's IP was walking out the door every evening. This tool turns that fleeting know-how into a permanent, searchable asset. It’s no longer optional for us."

Olivia - CEO, Mid-Sized Software House

Explore our Knowledge-Loss Cost Calculator

Imagine a department where critical expertise has been lost because an experienced employee left without properly transferring their knowledge. The team must recreate previous work, rediscover solutions, and spend additional time resolving familiar problems.
Our preset scenario illustrates the potential impact: 60 hours of rework, plus 2 hours of lost productivity per week for 4 employees, over 12 weeks, at an internal hourly cost of €80.

Our Insights

In an era where expertise is your most valuable asset, the biggest risk is silence.

Our insights bridge the gap between human intuition and digital systems, offering deep dives into AI-led knowledge capture, risk mitigation during offboarding, and the architecture of reliable RAG systems.
Here, we transform the conversations from our social channels into a structured roadmap for leaders who want to turn "walking expertise" into a permanent, AI-ready enterprise legacy.

Capture critical knowledge before it’s lost

CogniCache is an AI-powered knowledge transfer software for knowledge capture and preservation in organizations. Capture expert knowledge through guided interviews, structure it automatically, and use it for offboarding, onboarding, and internal AI.

• Book Pilot Fit & Demo Session*

*In a free, short session, we give a demo & clarify your use case, key risks, and the right pilot path.

Compliant & Secure

Strategic & Efficient

User-Centric & Smart

CogniCache helps you with these and many more use cases...

What is CogniCache?

CogniCache is not just another wiki or documentation tool.
It is AI-powered knowledge transfer software and a knowledge capture tool that actively captures expert knowledge through guided interviews, automatically structures it, and turns it into reusable knowledge assets.

How CogniCache captures Expert Knowledge

1. Plan Interview

Select an existing template or start from scratch by defining your topics and participants.
CogniCache generates a structured, tailored interview guide based on your organization’s domain, terminology, and established approaches, as well as your role.
You can review, adjust, and refine everything easily.

2. Conduct Interview

Engage in a single or group interview guided by an intuitive AI assistant— through voice or chat. Unlike simple transcribers, CogniCache’s AI doesn’t just record; it asks smart follow-up questions, explores topics from multiple angles, reasons over responses, and structures the output into clear, usable insights.

3. Receive Results

CogniCache transcribes, summarizes, and structures your captured knowledge into clear, organized documents. You can review and adjust to ensure correctness and completeness. Once finished integrate the output into your existing knowledge bases.

Alternatively, feel free to contact us if you have any questions.

Submit Your Message

• Visit our homepage for more details

Kritisches Expertenwissen sichern, bevor es verloren geht.

CogniCache ist eine KI-basierte Software für Wissenstransfer, Wissenserfassung und Wissenssicherung im Unternehmen. Erfassen Sie Expertenwissen per geführtem Interview, strukturieren Sie es automatisch und nutzen Sie es für Offboarding, Onboarding und interne KI.

• Pilot-Fit- & Demo-Session buchen*

*In einer kostenfreien, kurzen Session prüfen wir gemeinsam Use Case, Risiken und den Pilotpfad, inklusive kurzer Demo.

Konform & Sicher

Strategisch & Effizient

Nutzerzentriert & Smart

CogniCache hilft bei diesen und vielen weiteren Anwendungsfällen

Was ist CogniCache?

CogniCache ist keine weitere Wiki- oder Dokumentationslösung.
Es ist eine KI-basierte Software für Wissenstransfer und Wissenserfassung, die Expertenwissen durch geführte Interviews aktiv erfasst, automatisch strukturiert und als wiederverwendbare Wissensbausteine bereitstellt.

So erfasst CogniCache Wissen

1. Interview planen

Wählen Sie eine Vorlage oder starten Sie mit eigenen Themen und Teilnehmenden. CogniCache erstellt daraus einen strukturierten, auf Fachbereich, Terminologie und Rolle abgestimmten Interviewleitfaden. Anschließend können Sie alles einfach prüfen und anpassen.

2. Interview durchführen

Führen Sie ein Einzel- oder Gruppeninterview per Sprache oder Chat – begleitet von einem intuitiven KI-Assistenten. Anders als einfache Transkriptionstools zeichnet CogniCache nicht nur auf: Die KI stellt gezielte Rückfragen, beleuchtet Themen aus mehreren Perspektiven und überführt Antworten in klare, nutzbare Erkenntnisse.

3. Ergebnisse erhalten

CogniCache transkribiert, strukturiert und verdichtet erfasstes Wissen zu klaren, geordneten Dokumenten. Sie können die Ergebnisse prüfen und anpassen, um Vollständigkeit und Richtigkeit sicherzustellen.
Anschließend integrieren Sie die Inhalte in Ihre bestehenden Wissenssysteme.

Alternativ kontaktieren Sie uns gerne bei Fragen.

Nachricht abschicken

• Besuchen Sie unsere englische Homepage für mehr Details

Explore the Workflow for an Exemplary Single Interview

Step 1: You define the interview guide supported by the CogniCache Assistant (demo topic: "Preserving Critical Knowledge in Engineering Projects")

Result 1: Interview Guide

Topic: Preserving Critical Knowledge in Engineering ProjectsIntro
This interview explores how your team handles the documentation, transfer, and reuse of project-related expertise — particularly the tacit knowledge that often goes undocumented but is critical to operational success.Chapter 1: Context & Knowledge Flow
Goal: Understand how knowledge flows in typical projects
Questions:
- Can you briefly describe your role and how it connects to engineering projects?
- In a typical project, where is most of the knowledge captured and stored?
- How do team members usually access project-related insights?Chapter 2: Capturing Tacit Knowledge
Goal: Identify current practices and gaps
Questions:
- When valuable lessons are learned during a project, how are they documented?
- How do you capture knowledge that exists mostly in people’s heads?
- Are there any people on your team who are “go-to experts,” and how is their expertise shared?Chapter 3: Challenges & Risks
Goal: Explore barriers to effective knowledge capture
Questions:
- Have you ever experienced knowledge loss when someone left the team?
- What’s the biggest obstacle to getting people to document what they know?
- Are there any organizational or technical barriers that prevent knowledge sharing?Chapter 4: Learnings & Best Practices
Goal: Uncover strategies that work
Questions:
- What has worked well in your organization for knowledge sharing?
- Can you share an example of when well-documented knowledge saved the day?
- If you could design your ideal knowledge capture tool, what would it do?

Step 2: You conduct the conversational interview either using a chat interface or voice mode based on the defined interview guide.

Listen to the recording of the interview conducted with CogniCache using Voice Mode:

Result 2: Clean Interview Transcript

Intro & Chapter 1: Context & Knowledge Flow🤖 CogniCache Assistant: Hi! Great to meet you. Let’s dive into how your team captures and shares knowledge. To get started, could you briefly describe your role and how it connects to engineering projects?
🧑🏽 User: I’m a project engineer overseeing cross-functional teams for product launches. I manage workflows and ensure technical consistency across all deliverables.🤖 CogniCache Assistant: Got it—so you’re deeply involved across different touchpoints. In that context, where does most of your team’s knowledge typically get captured or stored?
🧑🏽 User: Mostly in email threads, PowerPoint presentations, and SharePoint folders. Some teams use OneNote for task-specific notes.🤖 CogniCache Assistant: Thanks! That sounds like a mix of informal and semi-structured sources. Would you say these are easy for others to find and navigate later?
🧑🏽 User: Not really. Most people just ask around or dig through folders. There’s no central place for lessons learned or knowledge.🤖 CogniCache Assistant: So it’s more person-dependent than system-driven. That can create gaps when people move on or aren’t available, right?🧑🏽 User: Exactly. It really slows us down sometimes.⸻Chapter 2: Capturing Tacit Knowledge🤖 CogniCache Assistant: Let’s talk about the know-how that often stays in people’s heads. When valuable lessons are learned mid-project, how are they usually documented—if at all?
🧑🏽 User: Honestly, they’re rarely written down. Maybe someone adds a slide or two to a presentation, but that’s about it.🤖 CogniCache Assistant: That’s common. Would it help if there were a lightweight, structured way to capture that info during or right after the work is done?
🧑🏽 User: Absolutely. Right now, it’s just not part of the process.🤖 CogniCache Assistant: And during handovers—especially in cross-functional teams—how do you capture what’s in people’s heads before they roll off?
🧑🏽 User: We try to do a knowledge transfer meeting, but it’s usually rushed. There’s no structure, so important things get missed.🤖 CogniCache Assistant: That can be risky. Do you have any go-to experts whose knowledge others rely on?
🧑🏽 User: Yes, for sure. For example, we have a couple of people who really understand our test automation stack. People go to them all the time.🤖 CogniCache Assistant: Are their methods or decisions documented anywhere?
🧑🏽 User: Not really. It’s mostly in their heads—or you need to ping them directly.⸻Chapter 3: Challenges & Risks🤖 CogniCache Assistant: Has your team experienced the impact of knowledge walking out the door?
🧑🏽 User: Definitely. Our lead electrical engineer left last year, and we had to reverse-engineer a bunch of his work. It cost us weeks.🤖 CogniCache Assistant: That must’ve been frustrating. What was the biggest challenge in trying to recover that knowledge?
🧑🏽 User: Time, mostly. People are busy. There was no detailed handover, and the tools we have aren’t user-friendly.🤖 CogniCache Assistant: So even if people want to document something, the effort feels too high?
🧑🏽 User: Exactly. No one enjoys doing it, and there’s no clear format or process anyway.🤖 CogniCache Assistant: Is there an expectation or incentive for knowledge sharing in your team?
🧑🏽 User: Not really. It’s more of a “nice to have.”⸻Chapter 4: Learnings & Best Practices🤖 CogniCache Assistant: Let’s switch gears—what has actually worked well in terms of knowledge sharing in your org?
🧑🏽 User: Brown bag sessions work surprisingly well. And we’ve started recording walkthroughs for onboarding.🤖 CogniCache Assistant: That’s great! Recorded walkthroughs can be really valuable. Has there been a moment where good documentation saved the day?
🧑🏽 User: Yes! Our test automation lead once created a decision tree to troubleshoot common system errors. It’s saved us countless hours.🤖 CogniCache Assistant: That’s exactly the kind of structured insight others could reuse. If you could design your ideal knowledge tool, what would it do differently?
🧑🏽 User: It would ask smart questions, organize everything clearly, and ideally feed straight into our existing systems.🤖 CogniCache Assistant: Thanks—that’s super helpful. That’s exactly the kind of support CogniCache aims to provide: smart interviews, structured output, and seamless integration.

Step 3: CogniCache structures the interview transcript, summarizes the text and extracts key insights and improvement options.

Result 3: Structured Interview Document

---

Preserving Critical Knowledge in Engineering Projects
Summary
This interview explores the challenges and current practices around knowledge capture in engineering projects. The respondent plays a central coordination role and reveals that most critical knowledge remains undocumented. Tools like email and SharePoint are used, but they lack structure and consistency. Tacit knowledge — especially from experts — is hard to extract and often lost during employee transitions. Opportunities exist for AI-powered tools like CogniCache to automate and simplify structured knowledge retention.Section 1: Context & Knowledge Flow
The user works as a project engineer overseeing cross-functional teams. While technical documentation exists in scattered formats (e.g., PowerPoint, OneNote), there is no single, structured repository for lessons learned or historical decisions. Access to past insights is informal and heavily reliant on person-to-person communication, leading to inefficiencies.Section 2: Capturing Tacit Knowledge
The current approach to capturing lessons learned is inconsistent and largely dependent on individual initiative. Tacit knowledge from experienced team members is rarely documented and typically accessed through verbal communication. This reliance on informal exchanges creates knowledge silos and bottlenecks.Section 3: Challenges & Risks
The organization has experienced clear cases of knowledge loss. When experienced team members leave, critical information disappears with them, leading to delays, rework, and loss of continuity. Time constraints, a lack of incentives, and unintuitive tooling were named as the top barriers to effective documentation.Section 4: Learnings & Best Practices
Despite the challenges, small-scale practices such as team-led learning sessions and pre-recorded walkthroughs have had a positive impact. One standout example is a decision tree created by a test automation lead, which significantly reduced support overhead. The ideal solution envisioned by the interviewee would automate the question flow, simplify structuring, and support seamless integration into their existing systems.Key Insights

• Tacit knowledge remains undocumented and difficult to access across teams.

• There is strong interest in AI-driven solutions that simplify capture and structuring.

• Employee departure results in significant productivity loss due to missing expertise.

• Teams lack the time and tools to proactively document what they know.

• Even small efforts at structured documentation yield measurable impact.

Improvement Options
Introduce Structured Knowledge Capture at Project Milestones
• Why: Knowledge is currently scattered and informal.
• How: Integrate regular interviews after key phases (e.g. planning, testing, handover) to capture lessons, decisions, and context.
• Impact: Builds a consistent and searchable record over time.Implement Expert Knowledge Extraction Sessions
• Why: Tacit knowledge from senior engineers is undocumented and lost during turnover.
• How: Schedule guided interviews with domain experts (e.g., quarterly), focusing on unique procedures, decisions, and best practices.
• Impact: Reduces dependency on individuals and creates reusable training/reference assets.Embed Knowledge into Centralized Tool
• Why: Documentation is fragmented across emails, OneNote, SharePoint.
• How: Integrate outputs directly into a centralized knowledge platform like SharePoint libraries or Confluence pages.
• Impact: Ensures a centralized location for knowledge access.Create Lightweight Knowledge KPIs
• Why: Documentation is seen as extra work without clear value.
• How: Encourage teams to run at least one session per project phase, and track % of projects with documented insights.
• Impact: Drives behavior change without heavy process overhead.

Final Step: You can now edit, share or download the document and finally integrate it into your knowledge management system of choice.

Explore 2 Stories that may sound familiar to you

Story 1: The Lost Wisdom of Thomas Jensen
For nearly two decades, Thomas Jensen had been the unsung hero of InnoTech Corp, quietly keeping their legacy ERP system running. He was known to all as the person to call when things went wrong, able to troubleshoot in minutes issues that left others scratching their heads for hours. But Thomas had never liked documentation. His genius lived entirely within his mind.
The day Thomas retired, the company threw him a celebration, said their thanks, and quickly moved on. They hired a bright, capable replacement named Lucas. Lucas, eager to prove himself, dove straight into the system and made what seemed a simple change—a minor database configuration adjustment. He didn't realize this tweak was precisely what Thomas had avoided for years, knowing the havoc it could unleash.
Within days, the ERP system began to falter. Inventory counts were suddenly incorrect, purchase orders stalled, and customer orders were delayed. The heart of InnoTech's operations slowed, then stopped. Panic ensued. Managers and IT scrambled to find documentation or insights left behind by Thomas—but found nothing. Hours turned into days, and still, the problem persisted.
With each passing day, losses mounted. Millions evaporated in delays, lost sales, and customer dissatisfaction. Consultants were hired, costing even more, but without Thomas's tacit knowledge, progress was slow and costly.
Finally, after weeks of chaos, Thomas was called back from retirement as a last resort. Within mere hours, the problem was fixed. But the damage was done. The company realized, painfully, that the knowledge they had relied on was now walking out the door for good.

Story 2: The Costly Repetition of History
At NovaTech Industries, the product development team in Vienna was racing to meet a critical deadline on a major project—a new-generation industrial sensor system. They hit a snag when the sensor readings became erratic under specific conditions, threatening the project's timeline and client commitments.
What the Vienna team didn't know was that, just six months earlier, their colleagues in Munich had faced—and solved—the exact same issue during a similar project. The Munich team's struggle had lasted weeks, involving extensive trial and error, consultations with external experts, and significant financial expenditure.
But none of that valuable experience was captured effectively. Without structured documentation, these insights vanished into internal emails, presentations and scattered meeting notes—completely invisible to the Vienna team now desperate for answers.
As days turned into weeks, the Vienna team unknowingly repeated the Munich team's costly journey, duplicating their effort, time, and expenditure. The delay strained client relationships, incurred financial penalties, and consumed resources that could have been deployed elsewhere.
Months later, during a regional meeting, the two teams exchanged project updates. The moment the Munich engineers described their previous challenges, the Vienna team’s frustration was palpable. Both groups realized they had inadvertently squandered company resources by failing to effectively preserve and share critical knowledge.

Have you ever experienced these situations yourself, or perhaps recognized similar challenges within your organization? Such stories illustrate vividly how critical it is to preserve and structure knowledge effectively. When institutional expertise remains undocumented or inaccessible, companies inevitably face duplicated efforts, costly mistakes, operational disruptions, and hindered innovation. To sustain competitive advantage, streamline collaboration, and support informed decision-making, it's essential for organizations to capture, structure, and systematically manage their collective wisdom.

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We will contact you soon to schedule the pilot-fit & demo session.

In the meantime, we have prepared a strategic report on knowledge management that you can access below.

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Last Updated: 09/10/2026This privacy policy explains how we handle your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy regulations, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For purposes of EU data protection law, Dr. Andreas Bachmeier is the data controller of your personal information.This policy covers processing for which we act as controller, including our website, business communication, customer and prospect contacts, access administration and our own research interviews. Customer-controlled content captured or supplied through the CogniCache application, for example interviews conducted by a customer with its employees or experts, is subject to the customer's privacy notices and the applicable data processing agreement. This policy does not replace those notices or that agreement.1. What Information We Collect- Cookies & Usage Data: We use cookies to enhance your experience. Tools like Google Analytics help us understand landing page usage.
- Contact & Account Information: Name, email and company details provided via contact forms or direct email, and role and access-administration information provided by business customers and their authorized users.
- Communication & Interview Data: If you participate in interviews or meetings, we collect meeting notes, feedback, and, only with your explicit prior consent, audio/video recordings.
- Technical Log Data: IP addresses and technical logs processed by our IT systems (Google Workspace) for security and operational stability.2. How We Use Your Information- Marketing & Newsletters: We use your contact details to send updates about CogniCache. This is based on your explicit consent (Art. 6(1)(a) GDPR).
- Business Operations, Research & Development: We process information from our own meetings and research interviews to improve our software, based on our legitimate interest in product development (Art. 6(1)(f) GDPR), subject to a balancing of interests. Art. 6(1)(b) GDPR applies only where processing is necessary for a contract with you or pre-contractual steps at your request. Audio/video recordings require your prior explicit consent.
- Customer & Account Administration: We process business contact and account information to administer access, support customers, manage business relationships and protect security. Art. 6(1)(b) GDPR applies where necessary for a contract with you or pre-contractual steps at your request; otherwise processing is based on our legitimate interest in administering business relationships and access (Art. 6(1)(f) GDPR), subject to a balancing of interests.
- Business Communication, Documentation & AI-Assisted Processing: We use Google Workspace for business communication, document storage, collaboration and integrated drafting, summarization and analysis of business information. This supports inquiry handling, relationship management, administration, documentation and IT security, based on our legitimate interests in these purposes (Art. 6(1)(f) GDPR), subject to a balancing of interests. Art. 6(1)(b) GDPR applies where necessary for a contract with you or pre-contractual steps at your request.
- Internal AI-Assisted Automation: For our own business operations, we use Dust to operate internal AI assistants for searching, summarizing, drafting and analyzing business documents, correspondence and notes, and for workflow automation. Information made available to these assistants may contain names, contact details, company and role information and the content of business communications. Processing is based on our legitimate interest in efficient, well-documented business communication and administration (Art. 6(1)(f) GDPR), subject to a balancing of interests. Dust processes this information on our behalf and may use sub-processors, including AI model providers (Section 3). This internal use is distinct from processing customer-controlled application content. Your right to object is described in Section 7.3. Third-Party Sharing & International Transfers We share information with trusted service providers:- Brevo: For email marketing and lead management.
- Google Workspace: For internal storage, email communication, documentation, document collaboration, and related business information processing.
- Dust (Permutation Labs, France): For internal AI-assisted processing and workflow automation, including processing by AI model providers and other sub-processors engaged by Dust.
Processor agreements: Processing personal data on our behalf requires a data processing agreement where required by law.Security & Compliance: Service providers processing personal data on our behalf must implement appropriate technical and organizational measures to protect it.
International Transfers: Our service providers or their sub-processors may process personal data outside the EU/EEA, in particular in the USA. Transfers subject to the GDPR require an applicable European Commission adequacy decision (including the EU-U.S. Data Privacy Framework for participating certified recipients) or appropriate safeguards such as standard contractual clauses and supplementary measures where necessary. Where UK data protection law applies, its transfer requirements must also be met. You may request details of the applicable mechanism and a copy of the relevant safeguards at [email protected].4. Legal Basis for Processing- Consent: For non-essential cookies, marketing communications and audio/video recordings of our own research interviews (Art. 6(1)(a) GDPR).
- Contract/Pre-contractual: Where necessary to perform a contract with you or take pre-contractual steps at your request, including applicable account administration.
- Legitimate Interest: For product development, our own user research, IT security, business relationship and access administration, and efficient, well-documented business communication including internal AI-assisted processing (Section 2), subject to a balancing of interests.
- Legal Obligation: For statutory documentation and retention duties, including tax and commercial law (Art. 6(1)(c) GDPR).5. Data Retention
We retain your personal data only as long as necessary:- Marketing data: For as long as necessary for the consented marketing purpose and while consent remains valid. After withdrawal, marketing processing stops; minimal information may be retained where necessary to document consent or honor the withdrawal, subject to an applicable lawful basis.
- Business communication, account information and business records: For as long as necessary for the stated purposes, including administering access and business relationships or establishing, exercising or defending legal claims, taking applicable limitation periods into account. Statutory retention duties, for example under tax and commercial law, may require longer retention. Duration depends on the relevant purpose and legal requirement.
- Our own research interviews: Notes and consented recordings are retained only as long as necessary for the research purpose communicated or agreed with you. Recordings must not be retained beyond that purpose or withdrawal of consent unless a separate lawful basis or statutory retention duty applies.
- Internal AI processing: Personal data in indexed documents, conversations and generated material is subject to the same purpose-based retention criteria. Using an internal AI tool does not justify indefinite retention.6. Consent and Cookie Handling
Non‑essential cookies (e.g., Google Analytics) are only loaded after you provide explicit consent via our cookie banner.7. Your Rights Subject to the conditions of applicable data protection law, you have the right to:- Access, Rectification, Deletion and Restriction of Processing of your data.
- Data Portability (structured, machine-readable format).
- Object to processing based on legitimate interests on grounds relating to your particular situation, and to direct marketing at any time.
- Withdraw Consent at any time (via email), without affecting the lawfulness of processing before withdrawal.
- Lodge a complaint with a supervisory authority (e.g., Berlin Commissioner for Data Protection).
- California Residents: Where CCPA/CPRA applies, you have specific rights to request disclosure, deletion, and to opt-out of the "sale" or "sharing" of personal info (we do not sell your data).8. How to Contact Us
Email: [email protected]
Address: Dr. Andreas Bachmeier, Finnländische Str. 7, 10439 Berlin, Germany.For requests under the GDPR, we respond within one month. Where legally permitted because of complexity or the number of requests, this period may be extended by up to two further months; we will inform you within the first month of any extension and its reasons.

Datenschutzerklärung

Letzte Aktualisierung: 09/10/2026Diese Datenschutzerklärung erläutert, wie wir Ihre personenbezogenen Daten in Übereinstimmung mit der Datenschutz-Grundverordnung (DSGVO) und anderen anwendbaren Datenschutzvorschriften, einschließlich des California Consumer Privacy Act (CCPA) und des California Privacy Rights Act (CPRA), verarbeiten. Für die Zwecke des EU-Datenschutzrechts ist Dr. Andreas Bachmeier der Verantwortliche für die Verarbeitung Ihrer personenbezogenen Daten.Diese Erklärung betrifft Verarbeitungen, für die wir als Verantwortlicher handeln, insbesondere unsere Website, Geschäftskommunikation, Kunden- und Interessentenkontakte, Zugangsverwaltung sowie eigene Forschungsinterviews. Kundenbezogene Inhalte, die über die CogniCache-Anwendung erfasst oder bereitgestellt werden, etwa Interviews eines Kunden mit seinen Beschäftigten oder Experten, unterliegen den Datenschutzhinweisen des Kunden und der anwendbaren Auftragsverarbeitungsvereinbarung. Diese Erklärung ersetzt weder diese Hinweise noch diese Vereinbarung.1. Welche Informationen wir erheben- Cookies & Nutzungsdaten: Wir verwenden Cookies, um Ihre Nutzererfahrung zu verbessern. Tools wie Google Analytics helfen uns, die Nutzung unserer Landingpages zu verstehen.
- Kontakt- & Kontodaten: Name, E-Mail-Adresse und Unternehmensangaben aus Kontaktformularen oder direkter E-Mail sowie Funktions- und Zugangsverwaltungsangaben von Geschäftskunden und ihren autorisierten Nutzern.
- Kommunikations- & Interviewdaten: Wenn Sie an Interviews oder Meetings teilnehmen, erfassen wir Gesprächsnotizen und Feedback sowie – nur mit Ihrer vorherigen ausdrücklichen Einwilligung – Audio-/Videoaufzeichnungen.
- Technische Protokolldaten: IP-Adressen und technische Logs, die von unseren IT-Systemen (Google Workspace) aus Sicherheits- und Betriebsstabilitätsgründen verarbeitet werden.2. Wie wir Ihre Informationen verwenden- Marketing & Newsletter: Wir verwenden Ihre Kontaktdaten, um Ihnen Updates zu CogniCache zu senden. Dies erfolgt auf Grundlage Ihrer ausdrücklichen Einwilligung (Art. 6 Abs. 1 lit. a DSGVO).
- Geschäftsprozesse, Forschung & Entwicklung: Wir verarbeiten Informationen aus eigenen Meetings und Forschungsinterviews zur Verbesserung unserer Software auf Grundlage unseres berechtigten Interesses an der Produktentwicklung (Art. 6 Abs. 1 lit. f DSGVO), vorbehaltlich einer Interessenabwägung. Art. 6 Abs. 1 lit. b DSGVO gilt nur, soweit die Verarbeitung für einen Vertrag mit Ihnen oder vorvertragliche Maßnahmen auf Ihre Anfrage erforderlich ist. Audio-/Videoaufzeichnungen erfordern Ihre vorherige ausdrückliche Einwilligung.
- Kunden- & Kontoverwaltung: Wir verarbeiten geschäftliche Kontakt- und Kontodaten zur Zugangsverwaltung, Kundenunterstützung, Abwicklung von Geschäftsbeziehungen und Sicherheit. Art. 6 Abs. 1 lit. b DSGVO gilt, soweit dies für einen Vertrag mit Ihnen oder vorvertragliche Maßnahmen auf Ihre Anfrage erforderlich ist; im Übrigen beruht die Verarbeitung auf unserem berechtigten Interesse an der Verwaltung von Geschäftsbeziehungen und Zugängen (Art. 6 Abs. 1 lit. f DSGVO), vorbehaltlich einer Interessenabwägung.
- Geschäftskommunikation, Dokumentation & KI-gestützte Verarbeitung: Wir nutzen Google Workspace für Geschäftskommunikation, Dokumentenspeicherung, Zusammenarbeit sowie integrierte Entwurfs-, Zusammenfassungs- und Analysefunktionen für geschäftliche Informationen. Dies unterstützt Anfragebearbeitung, Beziehungsverwaltung, Administration, Dokumentation und IT-Sicherheit auf Grundlage unserer berechtigten Interessen an diesen Zwecken (Art. 6 Abs. 1 lit. f DSGVO), vorbehaltlich einer Interessenabwägung. Art. 6 Abs. 1 lit. b DSGVO gilt, soweit dies für einen Vertrag mit Ihnen oder vorvertragliche Maßnahmen auf Ihre Anfrage erforderlich ist.
- Interne KI-gestützte Automatisierung: Für unseren eigenen Geschäftsbetrieb nutzen wir Dust zum Betrieb interner KI-Assistenten für das Durchsuchen, Zusammenfassen, Entwerfen und Analysieren geschäftlicher Dokumente, Korrespondenz und Notizen sowie für Workflow-Automatisierung. Die bereitgestellten Informationen können Namen, Kontaktdaten, Unternehmens- und Funktionsangaben sowie Inhalte geschäftlicher Kommunikation enthalten. Die Verarbeitung beruht auf unserem berechtigten Interesse an effizienter, gut dokumentierter Geschäftskommunikation und Administration (Art. 6 Abs. 1 lit. f DSGVO), vorbehaltlich einer Interessenabwägung. Dust verarbeitet diese Informationen in unserem Auftrag und kann Unterauftragsverarbeiter einschließlich KI-Modellanbietern einsetzen (Abschnitt 3). Diese interne Nutzung ist von der Verarbeitung kundenbezogener Anwendungsinhalte zu unterscheiden. Ihr Widerspruchsrecht ist in Abschnitt 7 beschrieben.3. Weitergabe an Dritte & internationale Datenübermittlungen
Wir teilen Informationen mit vertrauenswürdigen Dienstleistern:- Brevo: Für E-Mail-Marketing und Lead-Management.
- Google Workspace: Für interne Speicherung, E-Mail-Kommunikation, Dokumentation, Zusammenarbeit an Dokumenten sowie die damit verbundene Verarbeitung geschäftsbezogener Informationen.
- Dust (Permutation Labs, Frankreich): Für interne KI-gestützte Verarbeitung und Workflow-Automatisierung, einschließlich Verarbeitung durch von Dust eingesetzte KI-Modellanbieter und sonstige Unterauftragsverarbeiter.
Auftragsverarbeitung: Die Verarbeitung personenbezogener Daten in unserem Auftrag setzt, soweit gesetzlich erforderlich, einen Auftragsverarbeitungsvertrag voraus.Sicherheit & Compliance:
Dienstleister, die personenbezogene Daten in unserem Auftrag verarbeiten, müssen geeignete technische und organisatorische Schutzmaßnahmen umsetzen.
Internationale Übermittlungen: Unsere Dienstleister oder ihre Unterauftragsverarbeiter können personenbezogene Daten außerhalb der EU/des EWR, insbesondere in den USA, verarbeiten. DSGVO-pflichtige Übermittlungen erfordern einen anwendbaren Angemessenheitsbeschluss der Europäischen Kommission (einschließlich EU-US Data Privacy Framework für teilnehmende zertifizierte Empfänger) oder geeignete Garantien wie Standardvertragsklauseln und erforderlichenfalls ergänzende Maßnahmen. Soweit britisches Datenschutzrecht gilt, sind auch dessen Übermittlungsanforderungen einzuhalten. Einzelheiten zum anwendbaren Mechanismus und eine Kopie einschlägiger Garantien können Sie unter [email protected] anfordern.4. Rechtsgrundlagen der Verarbeitung- Einwilligung: Für nicht notwendige Cookies, Marketingkommunikation sowie Audio-/Videoaufzeichnungen eigener Forschungsinterviews (Art. 6 Abs. 1 lit. a DSGVO).
- Vertrag/vorvertragliche Maßnahmen: Soweit zur Erfüllung eines Vertrags mit Ihnen oder für vorvertragliche Maßnahmen auf Ihre Anfrage erforderlich, einschließlich entsprechender Kontoverwaltung.
- Berechtigtes Interesse: Für Produktentwicklung, eigene Nutzerforschung, IT-Sicherheit, Geschäftsbeziehungs- und Zugangsverwaltung sowie effiziente, gut dokumentierte Geschäftskommunikation einschließlich interner KI-gestützter Verarbeitung (Abschnitt 2), vorbehaltlich einer Interessenabwägung.
- Rechtliche Verpflichtung: Für gesetzliche Dokumentations- und Aufbewahrungspflichten, insbesondere nach Steuer- und Handelsrecht (Art. 6 Abs. 1 lit. c DSGVO).5. Speicherdauer
Wir speichern Ihre personenbezogenen Daten nur so lange, wie es erforderlich ist:- Marketingdaten: So lange, wie es für den eingewilligten Marketingzweck erforderlich ist und die Einwilligung gilt. Nach Widerruf endet die Marketingverarbeitung; minimale Angaben können gespeichert bleiben, soweit dies zum Nachweis der Einwilligung oder zur Beachtung des Widerrufs erforderlich ist und eine anwendbare Rechtsgrundlage besteht.
- Geschäftskommunikation, Kontodaten und Geschäftsunterlagen: So lange, wie es für die angegebenen Zwecke erforderlich ist, einschließlich Zugangs- und Geschäftsbeziehungsverwaltung oder Geltendmachung, Ausübung und Verteidigung von Rechtsansprüchen unter Berücksichtigung einschlägiger Verjährungsfristen. Gesetzliche Aufbewahrungspflichten, etwa nach Steuer- und Handelsrecht, können längere Speicherung erfordern. Die Dauer richtet sich nach Zweck und rechtlicher Vorgabe.
- Eigene Forschungsinterviews: Notizen und mit Einwilligung erstellte Aufzeichnungen werden nur so lange gespeichert, wie es für den mitgeteilten oder vereinbarten Forschungszweck erforderlich ist. Aufzeichnungen dürfen nicht über diesen Zweck oder den Einwilligungswiderruf hinaus aufbewahrt werden, soweit keine gesonderte Rechtsgrundlage oder gesetzliche Aufbewahrungspflicht besteht.
- Interne KI-Verarbeitung: Personenbezogene Daten in indexierten Dokumenten, Gesprächen und erzeugten Materialien unterliegen denselben zweckbezogenen Aufbewahrungskriterien. Der Einsatz interner KI-Werkzeuge rechtfertigt keine unbegrenzte Speicherung.6. Einwilligung und Cookie-Handhabung
Nicht notwendige Cookies (z. B. Google Analytics) werden erst nach Ihrer ausdrücklichen Einwilligung über unser Cookie-Banner geladen.7. Ihre Rechte
Unter den Voraussetzungen des anwendbaren Datenschutzrechts haben Sie das Recht auf:- Auskunft, Berichtigung, Löschung und Einschränkung der Verarbeitung Ihrer Daten.
- Datenübertragbarkeit (in einem strukturierten, gängigen und maschinenlesbaren Format).
- Widerspruch gegen Verarbeitungen auf Grundlage berechtigter Interessen aus Gründen Ihrer besonderen Situation sowie jederzeit gegen Direktwerbung.
- Widerruf Ihrer Einwilligung jederzeit per E-Mail, ohne die Rechtmäßigkeit der Verarbeitung vor dem Widerruf zu berühren.
- Beschwerde bei einer Aufsichtsbehörde (z. B. Berliner Beauftragte für Datenschutz und Informationsfreiheit).
- Einwohner Kaliforniens: Soweit CCPA/CPRA anwendbar ist, haben Sie besondere Rechte auf Auskunft, Löschung sowie Widerspruch gegen den „Verkauf“ oder das „Teilen“ personenbezogener Daten (wir verkaufen Ihre Daten nicht).8. Kontakt
E-Mail: [email protected]
Adresse: Dr. Andreas Bachmeier, Finnländische Str. 7, 10439 Berlin, Deutschland.Anfragen nach der DSGVO beantworten wir innerhalb eines Monats. Soweit gesetzlich aufgrund der Komplexität oder Anzahl der Anfragen zulässig, kann die Frist um bis zu zwei weitere Monate verlängert werden; darüber und über die Gründe informieren wir Sie innerhalb des ersten Monats.

CogniCache Application Privacy Notice

Last updated: 12 October 20261. Scope and responsibility
This notice explains how personal data is processed when you use the hosted CogniCache application at app.cognicache.net for professional alpha or MVP evaluation.The controller for this hosted evaluation is:
Dr. Andreas Bachmeier
Finnländische Str. 7
10439 Berlin, Germany
Email: [email protected]This evaluation is intended for invited professional users to experience and test the platform using non-confidential, non-sensitive synthetic or dummy content. It is not intended for private consumer use or the processing of real employee, customer or confidential business information.
Optional transcription of your own voice is permitted under the limited dictation exception in our Terms of Service.
Our website Privacy Policy separately describes website, business communication, marketing and internal business processing. Enterprise pilots involving real content require separately agreed arrangements, including the applicable privacy notices and data processing agreements.2. Information processed
The application processes the following categories:
- Access information: Your invitation token, an internal user identifier, invitation validity and usage information, and relevant timestamps. The application does not require a name, email address or company name in its sign-in form.
- Acknowledgement records: The type and version of notices or authorizations acknowledged and the time.
- Capture content: Submitted messages, session titles, interview guides, Gap Review questions and answers, generated Results, Insights, suggested subsequent captures and glossary entries.
- Dictation audio: Temporary recordings used to produce a transcript. The transcript is returned for review and becomes stored application content when you submit it.
- Feedback and support information: Bug or idea descriptions, related session references, page addresses, browser information, screen dimensions, application version, diagnostic references and timestamps.
- Usage information: Activity totals, contribution indicators and metadata supporting the Home overview.
- Security and operational information: Request references, routes, statuses, timestamps, internal identifiers and network information used for access control, troubleshooting and fair-use limits.
- Retained request responses: Copies of responses to certain requests, used to prevent duplicate processing. These copies can contain generated content.
- Deletion metadata: Records without interview text or generated content that preserve activity totals after session deletion. These records can still contain identifiers and are not necessarily anonymous.Do not include real personal information or confidential material in interview content, glossary entries or feedback descriptions. Providing such information contrary to the evaluation restrictions does not make it anonymous or remove applicable data-protection obligations.3. Purposes and legal bases
We process information to provide evaluation access, conduct AI-guided interviews, transcribe optional dictation, generate and store outputs, support users, investigate defects, improve the platform through evaluation feedback, and maintain security and operational stability.The applicable GDPR legal bases are:
- Contract or requested pre-contractual steps — Article 6(1)(b): Where processing is necessary for an agreement with you personally or steps you request before such an agreement.
- Legitimate interests — Article 6(1)(f): Administering professional evaluation access, supporting authorized users, investigating feedback and defects, improving the platform, preventing misuse and maintaining security, subject to the balancing of those interests against your rights.
- Consent — Article 6(1)(a): Optional recording and transcription of your own voice, where you give the separate authorization presented by the application.
- Legal obligations — Article 6(1)(c): Where applicable law requires particular processing or retention.Access identifiers and necessary operational processing are required to provide the application. Dictation and feedback submissions are optional. You can use text input without enabling dictation.
The application is not intended for employee performance evaluation or automated decisions producing legal or similarly significant effects on individuals.4. Dictation
Before using dictation, you are asked to authorize recording and speech-to-text processing.
Audio is transmitted to our application and Microsoft Azure OpenAI for transcription. It is handled temporarily and is not stored as an interview recording in your workspace. Application-controlled temporary audio files are removed through the transcription cleanup process.
You can stop recording and choose not to use dictation. Withdrawing consent stops future consent-based processing and does not affect the lawfulness of processing already performed. Contact us if you need assistance with a withdrawal or deletion request.
Text already submitted from a transcript is stored as application content and is subject to the retention arrangements below. Microsoft’s processing is separate from application-controlled cleanup.5. Service providers and disclosures
Microsoft Azure
Microsoft Azure hosts the application and its database in Sweden Central.Azure OpenAI
Azure OpenAI processes relevant submitted content to prepare interview questions and guides, conduct Gap Review, generate Results and Insights, and transcribe dictation.
AI text generation uses an EU Data Zone deployment: processing may occur in any EU member state, rather than exclusively in Sweden. Speech-to-text uses a regional deployment in Sweden Central.
Microsoft states that prompts and responses are not made available to OpenAI and are not used to train foundation models without the customer’s permission or instruction. Our AI text requests disable optional response-history storage. This does not disable Microsoft’s standard abuse monitoring: flagged text may be retained for authorized human review, with EEA-based reviewers for EEA deployments.
See Microsoft’s data-processing documentation.Google Workspace and Google Forms
Google Workspace and Google Forms support feedback collection and internal handling of evaluation feedback. Authorized operators may export bug reports, feedback and diagnostic information from the hosted application into our corporate Google Workspace for troubleshooting and platform improvement. The website Privacy Policy describes the relevant internal business processing.Access and international transfers
Access is restricted to personnel and service providers who need information for these purposes, or disclosures required by law.
The Azure deployment locations do not establish that every subsequent feedback export or support operation remains within the EU. Where international transfers occur, applicable safeguards must be in place, such as an applicable adequacy decision or standard contractual clauses with additional measures where necessary.
You can request information about the safeguards relevant to your data at [email protected].6. Retention and deletion
Your sessions and glossary entries remain available during evaluation unless you delete them. Archiving a session does not delete its content.
Permanent session deletion removes the primary session record and its associated interview turns, Gap Review, Result and Insights. It does not automatically remove every associated record or copy.
After your evaluation access ends, we arrange deletion of your account and primary testing content within 30 days.The following limitations apply:
- Backups: Deleted information can remain in existing backups. Automated backup rotation retains the newest 14 backup files; this is a file count, not a guaranteed 14-day period. Pre-deployment backups have a separate retention arrangement and no automatic fixed expiry.
- Request-response copies: Certain generated responses remain in records used to prevent duplicate processing. These currently have no automatic expiry and can survive session or account deletion.
- Operational records: Deletion metadata, fair-use counters, acknowledgements and some diagnostic records are handled separately from primary content.
- Logs: Technical logs rotate according to storage size rather than a guaranteed age limit.
- Exported feedback: Support and evaluation records exported to Google Workspace are separate from the application account and are not automatically deleted when that account is removed.For these separate records, retention must be assessed against continuing troubleshooting, security, evaluation-follow-up or legal needs. The absence of automatic expiry does not authorize unrestricted retention. Contact us to request review or deletion of information that remains after application deletion.7. Browser storage
The application uses browser local and session storage for sign-in information and interface preferences, including onboarding progress and sidebar state.
Signing out removes the sign-in token and user identifier from that browser; some interface preferences can remain until browser storage is cleared.
The application itself does not set cookies or load analytics scripts under the configuration covered by this notice. The public website and external feedback forms have their own storage and privacy arrangements.8. Your rights
Subject to the conditions of applicable law, you may:
- Request access to your personal data.
- Request correction of inaccurate personal data.
- Request erasure or restriction of processing.
- Request data portability.
- Object to processing based on legitimate interests on grounds relating to your particular situation.
- Withdraw consent where processing relies on consent, without affecting prior lawful processing.
- Complain to a competent supervisory authority, including the Berlin Commissioner for Data Protection and Freedom of Information.Some deletion actions are available directly in the application. For other requests, contact [email protected]. We may request information reasonably necessary to verify your identity.
We normally respond to GDPR requests within one month. Where legally permitted, this may be extended by up to two further months; we will explain the extension within the first month.

Terms Of Service (English & Deutsch)

Terms of Service for the EU, UK & USA

Last updated: 12 October 2026These Terms of Service (“Terms”) govern the CogniCache knowledge capture application (“the Service”), supplied by CogniCache by Dr. Andreas Bachmeier, Finnländische Str. 7, 10439 Berlin, Germany (“we”, “us” or “our”), to business customers (“you”). They apply where incorporated into the agreement for your access or use. If you do not agree, please do not use the Service.
An individual agreement, accepted offer, order or contract (“Order”) takes precedence over conflicting provisions of these Terms. A data processing agreement takes precedence for the processing it governs. Conflicting customer terms apply only where expressly agreed by us.1. Service Description, Scope, Deployment Models & Software as a Service (SaaS) Solution
CogniCache helps organizations capture, preserve and structure expert knowledge. These Terms cover the application and its associated customer access, not our internal business systems, AI assistants or other internal infrastructure. Those tools are not offered to customers as a service, and these Terms grant no access to them. This distinction does not remove our responsibilities for any processing of customer data.
Deployment may be:
- provider-hosted as SaaS; or
- customer-hosted within your infrastructure, subject to separate agreement and technical feasibility.
The Order determines the deployment, functionality, implementation responsibilities and support. Mentioning a deployment model or feature does not promise its availability for every customer. Where access is designated as a SaaS solution, features remain under development and may change under Section 7; this does not remove agreed paid-service performance or statutory rights concerning defects and liability.Scope of Use – Hosted SaaS Solution
Unless expressly agreed otherwise under the following subsection, the hosted SaaS solution is for testing, evaluation, demonstrations and pilot preparation using only non-confidential, non-sensitive synthetic or dummy test content. Do not upload, capture, process or store:
- confidential business information or trade secrets;
- real personal data, including employee, customer or business-partner data and identifiable voice recordings;
- special categories of personal data under Art. 9 GDPR; or
- other sensitive, regulated or security-critical information.
This restriction concerns customer content, not routine account and business-contact data necessary for access administration and our contractual relationship, which is covered by our Privacy Policy. Synthetic interview subject matter does not make an identifiable real participant's voice recording synthetic data.Limited exception for own-voice dictation: Notwithstanding the restrictions above, authorized users participating in our hosted professional evaluation may use the application’s optional dictation feature to transcribe their own voice when describing permitted synthetic or dummy test content. This requires the separate recording and transcription authorization presented by the application. It does not permit recordings of other people or the inclusion of real personal information, confidential information or other restricted subject matter in the dictated content. Audio is processed temporarily for speech-to-text transcription and is not retained as an interview recording in the application. The resulting text may be stored when the user submits it. Processing, service-provider involvement and retention are explained in the CogniCache Application Privacy Notice. References in these Terms to our Privacy Policy include that notice for application processing and our website Privacy Policy for website and business processing. All other restrictions and requirements remain unchanged.Use with Real or Confidential Content
Broader use requires an express agreement with us in writing or text form before content is supplied. It must define approved purposes, content and data categories, users, safeguards and responsibilities. Where we process personal data on your behalf, an appropriate Art. 28 GDPR data processing agreement must be concluded beforehand. Existing contractual restrictions must first be expressly amended in the required form.
Customer internal assessment and approval alone are insufficient and do not replace our agreement or either party's statutory duties. We need not approve broader use. You assess suitability for your internal requirements within the agreed scope; we remain responsible for expressly agreed requirements and our statutory duties.Customer-Hosted Deployment
A separate agreement must allocate implementation, infrastructure and application responsibilities, security, data processing and support. Unless agreed otherwise, you provide and secure the underlying hosting infrastructure. Our installation or support access is restricted to the agreed scope and requires a data processing agreement where legally necessary. Customer hosting alone does not guarantee that AI inference or other processing stays exclusively in your environment.
Liability for all deployment models and for use contrary to this Section is governed by Section 9. Mandatory data-protection duties remain unaffected.2. Eligibility, Business Customers, Orders & Fees
The Service is exclusively for entrepreneurs acting in their trade or independent profession under Section 14 of the German Civil Code (BGB), not consumers under Section 13 BGB. Ordering or registering confirms this status; we may request reasonable evidence.
The customer and expressly authorized users, including employees, professional collaborators and expert participants, may use the Service within the agreed scope. Users must be at least 18 and appropriately authorized. You are responsible for their compliance in accordance with applicable law.
We grant a limited, non-exclusive, non-transferable application-use right for your internal business purposes, agreed scope and term or access period. No software or source-code ownership is transferred. Sublicensing or offering the application to third parties as your own service requires express agreement.
Paid services require an expressly agreed Order specifying service scope, fees, payment terms, duration and any renewal. Website prices and examples do not themselves constitute an accepted Order. Mere website visits, information requests or creation of test access do not create payment obligations without an express paid-service agreement.
These Terms impose no price, minimum term, automatic renewal or service-level guarantee; the Order and applicable law govern these matters. Free evaluation access does not confer a right to continued access or a paid service.3. Accounts & Access
Keep credentials confidential, limit access to authorized users and take reasonable precautions against misuse. Notify us without undue delay of suspected loss or misuse. You are responsible for authorized use of your accounts in accordance with applicable law. Access restrictions are governed by Section 10.4. Acceptable Use
You must not:
- use the Service unlawfully;
- provide content without necessary rights, lawful bases, participant information or required recording consents;
- use the hosted SaaS solution outside Section 1's permitted scope;
- use the Service for employee performance evaluation or behavioral tracking of individuals;
- reverse engineer, circumvent access controls, disrupt or misuse the Service, except where mandatory law permits; or
- compromise security or availability.
For established or reasonably suspected misuse, we may require the use to stop or affected content to be removed and restrict access proportionately under Section 10.5. Customer Content, Data Protection & Confidentiality
You retain your rights in content supplied to or created with CogniCache (“Customer Content”). We claim no intellectual property rights in it or rights of our own in outputs generated for you, apart from our rights in the Service. We do not guarantee that AI outputs attract intellectual property protection or are free of third-party rights.
You grant us only the limited, non-exclusive right to process Customer Content as necessary to provide, secure and support the agreed Service and meet legal duties. This does not authorize general internal reuse or AI-model training. Different use requires an express separate agreement and compliance with applicable law and the relevant data processing agreement.
We handle Customer Content confidentially and disclose it only to personnel or service providers who need it for the agreed Service and are bound by confidentiality, or as legally required. Each party must protect the other's marked or evidently confidential non-public information, use it only for the contractual relationship and restrict disclosure to confidentiality-bound persons with a need to know or legally required disclosures. Information that becomes public without breach, was already lawfully known or is independently developed is excepted.
Before processing personal data in Customer Content on your behalf, controller/processor roles and instructions must be established in an Art. 28 GDPR data processing agreement. Ordinarily you are controller and we are processor; if you act for another controller, the contractual chain must reflect that. The agreement must cover processing details, instructions, technical and organizational measures, sub-processor authorization, assistance, and data return and deletion. These Terms do not replace it.
Our own-purpose account and business-contact administration is covered by our Privacy Policy where we act as controller. Customer-controlled interviews and other content fall under customer notices and the applicable data processing agreement. Neither customer pilot approval nor these Terms waive statutory duties or data-subject rights.6. AI-Generated Output
CogniCache uses AI-assisted knowledge capture, structuring and summarization. Outputs may be incomplete, inaccurate or unsuitable and require appropriate human review before reliance. You remain responsible for decisions you make using them and must not use them as the sole basis for legally or similarly significant decisions about individuals.
Unless particular quality or results are expressly agreed, we give no separate guarantee of completeness, accuracy or fitness for a particular purpose. Agreed performance, statutory rights and Sections 8 and 9 remain unaffected.7. Availability & Changes
Specific availability and service levels apply where agreed in the Order; our duty to provide the agreed Service remains. Maintenance, security measures or third-party disruptions can cause temporary restrictions. We will consider your interests and give advance information where reasonably possible. Statutory remedies remain unaffected.
We may reasonably develop, replace or change features for valid technical, security, legal or regulatory reasons, third-party service changes or further SaaS solution development. Material changes receive reasonable advance notice where possible. Material reductions of agreed paid scope require your consent or an agreed amendment. Changes or discontinuation do not release us from paid commitments or override statutory remedies.
Free access may be ended under Section 10. Deployment and support follow the Order. Updating these Terms does not automatically amend existing contracts: the incorporated version applies and amendments require agreement unless mandatory law itself requires change. Necessary adjustments will be communicated. Updated Terms may be incorporated into new Orders.8. Warranty & Defects
We provide the agreed scope and quality. Statutory defect rights apply, considering the contract type, service description and valid individual agreements. Damages liability is governed by Section 9. Report defects without undue delay with reasonably available details; statutory notification duties remain unaffected.
Unless expressly agreed otherwise, production-critical or restricted-data suitability is not part of the agreed quality of hosted SaaS solution. This limits use scope; it is not a blanket exclusion of statutory rights or agreed paid performance.9. Limitation of Liability
Liability is unlimited for intent and gross negligence; injury to life, body or health; liability under the German Product Liability Act (Produkthaftungsgesetz); fraud and fraudulently concealed defects; expressly given guarantees; and other mandatory statutory liability.
For slight negligence, we are liable for breach of essential duties necessary for proper performance and on whose fulfilment you may regularly rely, limited to foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
These provisions apply to damages claims regardless of legal basis, including defect-related claims, and protect our legal representatives, employees and persons performing our obligations. Sections 1, 6, 7, 8 and 10 are subject to this Section. Mandatory data-protection duties, non-excludable data-protection liability and data-subject rights remain unaffected.10. Term, Suspension, Termination & Data Return
Paid-service duration, notice periods, payment and expressly agreed renewal follow the Order. There is no automatic renewal or minimum term under these Terms. Applicable law governs unagreed matters. Stopping use does not itself terminate a paid contract or eliminate payment duties; statutory termination, reduction and other remedies remain unaffected.
You may stop using free access at any time. We may end it on reasonable notice considering its purpose and an ongoing evaluation unless a different duration is agreed.
Suspension is permitted only where concrete indications of breach or security/legal risk make it necessary and proportionate. Where reasonable, we will explain beforehand, otherwise without undue delay afterwards, and allow remedy. Immediate suspension may avert imminent harm. We will restore access when the grounds cease.
Each party retains statutory termination for good cause. Breach-based termination requires a reasonable remedy period or warning unless dispensable by law. Service discontinuation does not extinguish paid-term duties; statutory remedies apply if agreed performance cannot be delivered.
Customer Content return and deletion follow the data processing agreement, Order and mandatory law, including lawful retention. No unverified technical export or deletion deadline is promised here. Customer-hosted responsibilities follow the agreed allocation. Please request export or return in text form in good time; mandatory export and switching rights are not restricted.
Mandatory switching rules, including Regulation (EU) 2023/2854 (Data Act) where applicable, take precedence. The relevant Order must include required switching terms where those rules apply; this general clause does not replace them. Where we rely on a lawful exception, required information will be supplied before contracting.11. Governing Law, Jurisdiction & Final Provisions
German law governs. Overriding mandatory law remains unaffected. Statutory jurisdiction applies; a different forum requires express agreement and satisfaction of legal requirements. Invalid provisions are replaced by statutory rules; the remainder remains effective to the extent provided by law.12. Contact Information
Dr. Andreas Bachmeier
Email: [email protected]
Address: Finnländische Str. 7, 10439 Berlin, Germany.
Send contractual notices in text form to this contact unless the Order or mandatory law specifies otherwise.

Nutzungsbedingungen (Terms of Service)

Letzte Aktualisierung: 12/10/2026Diese Bedingungen regeln die Wissenserfassungs-Anwendung CogniCache („Service“), bereitgestellt durch CogniCache in Person von Dr. Andreas Bachmeier, Finnländische Str. 7, 10439 Berlin, Deutschland („wir“, „uns“), an Geschäftskunden („Sie“). Sie gelten, soweit sie in die Vereinbarung über Ihren Zugang oder Ihre Nutzung einbezogen wurden. Wenn Sie nicht zustimmen, nutzen Sie den Service bitte nicht.
Individuelle Vereinbarungen, angenommene Angebote, Bestellungen oder Verträge („Bestellung“) gehen widersprechenden Bedingungen vor. Eine Auftragsverarbeitungsvereinbarung hat für ihre Verarbeitung Vorrang. Widersprechende Kundenbedingungen gelten nur bei unserer ausdrücklichen Zustimmung.1. Leistungsbeschreibung, Leistungsumfang, Bereitstellungsmodelle
CogniCache unterstützt Organisationen bei der Erfassung, Bewahrung und Strukturierung von Expertenwissen. Diese Bedingungen regeln Anwendung und zugehörige Kundenzugänge, nicht unsere internen Geschäftssysteme, KI-Assistenten oder Infrastruktur. Diese Werkzeuge werden Kunden nicht als Dienstleistung angeboten; diese Bedingungen gewähren keinen Zugang dazu. Unsere Verantwortlichkeiten für die Verarbeitung von Kundendaten bleiben unberührt.
Die Bereitstellung kann erfolgen:
- als von uns gehostete Software-as-a-Service(SaaS)-Lösung; oder
- in Ihrer eigenen Infrastruktur, vorbehaltlich gesonderter Vereinbarung und technischer Umsetzbarkeit.
Bereitstellung, Funktionen, Implementierungsverantwortlichkeiten und Support bestimmt die Bestellung. Die Erwähnung eines Modells oder einer Funktion garantiert keine Verfügbarkeit für jeden Kunden. Als SaaS-Lösung bezeichnete Funktionen befinden sich in aktiver Entwicklung und können nach Abschnitt 7 geändert werden; vereinbarte entgeltliche Leistungen und gesetzliche Mängel- und Haftungsrechte bleiben unberührt.Nutzungsumfang – Gehostete SaaS-Lösung
Soweit nicht ausdrücklich nach dem folgenden Unterabschnitt anders vereinbart, dient gehosteter SaaS-Lösungs-Zugang Tests, Evaluierung, Demonstrationen und Pilotvorbereitung nur mit nicht vertraulichen, nicht sensiblen synthetischen oder Dummy-Testinhalten. Nicht hochgeladen, erfasst, verarbeitet oder gespeichert werden dürfen:
- vertrauliche Geschäftsinformationen oder Geschäftsgeheimnisse;
- reale personenbezogene Daten, insbesondere Beschäftigten-, Kunden- oder Geschäftspartnerdaten und identifizierbare Sprachaufzeichnungen;
- besondere Datenkategorien nach Art. 9 DSGVO; oder
- sonstige sensible, regulierte oder sicherheitskritische Informationen.
Dies betrifft Kundeninhalte, nicht die zur Zugangsverwaltung und Vertragsabwicklung erforderlichen üblichen Konto- und geschäftlichen Kontaktdaten gemäß unserer Datenschutzerklärung. Synthetische Interviewinhalte machen die identifizierbare Sprachaufzeichnung eines realen Teilnehmers nicht zu synthetischen Daten.Begrenzte Ausnahme für das Diktieren mit der eigenen Stimme: Abweichend von den vorstehenden Beschränkungen dürfen autorisierte Nutzer im Rahmen unserer gehosteten professionellen Evaluierung die optionale Diktierfunktion der Anwendung verwenden, um ihre eigene Stimme bei der Beschreibung zulässiger synthetischer Inhalte oder Testdaten transkribieren zu lassen. Voraussetzung ist die gesonderte Zustimmung zur Aufnahme und Transkription, die in der Anwendung abgefragt wird. Diese Ausnahme erlaubt weder Aufnahmen anderer Personen noch die Aufnahme echter personenbezogener Angaben, vertraulicher Informationen oder anderer unzulässiger Inhalte in den diktierten Text. Audiodaten werden vorübergehend zur Sprachtranskription verarbeitet und nicht als Interviewaufnahme in der Anwendung aufbewahrt. Der daraus entstandene Text kann gespeichert werden, wenn der Nutzer ihn absendet. Die Verarbeitung, die Einbindung von Dienstleistern und die Aufbewahrung werden in den Datenschutzhinweisen für die CogniCache-Anwendung erläutert. Verweise auf unsere Datenschutzerklärung in diesen Nutzungsbedingungen umfassen diese Hinweise für die Verarbeitung innerhalb der Anwendung sowie unsere Website-Datenschutzerklärung für die Verarbeitung im Zusammenhang mit der Website und unseren Geschäftstätigkeiten. Alle übrigen Beschränkungen und Anforderungen bleiben unverändert.Nutzung mit realen oder vertraulichen Inhalten
Weitergehende Nutzung erfordert vor Bereitstellung eine ausdrückliche Vereinbarung mit uns schriftlich oder in Textform über Zwecke, Inhalts- und Datenkategorien, Nutzer, Schutzmaßnahmen und Verantwortlichkeiten. Für personenbezogene Verarbeitung in Ihrem Auftrag muss zuvor eine geeignete Vereinbarung nach Art. 28 DSGVO abgeschlossen werden. Bestehende Beschränkungen sind zuerst in der erforderlichen Form ausdrücklich zu ändern.
Ihre interne Prüfung und Freigabe allein genügen nicht und ersetzen weder unsere Vereinbarung noch gesetzliche Pflichten einer Partei. Wir müssen weitergehender Nutzung nicht zustimmen. Sie beurteilen die Eignung für Ihre internen Anforderungen im vereinbarten Umfang; wir bleiben für ausdrücklich vereinbarte Anforderungen und unsere gesetzlichen Pflichten verantwortlich.Kundenseitig gehostete Bereitstellung
Eine gesonderte Vereinbarung muss Implementierung, Infrastruktur- und Anwendungsverantwortlichkeiten, Sicherheit, Datenverarbeitung und Support zuordnen. Soweit nicht anders vereinbart, stellen und sichern Sie die zugrunde liegende Hosting-Infrastruktur. Unser Installations- oder Supportzugriff bleibt auf den vereinbarten Umfang beschränkt; erforderlichenfalls ist eine Auftragsverarbeitungsvereinbarung nötig. Kundenhosting allein garantiert nicht, dass KI-Inferenz oder andere Verarbeitung ausschließlich in Ihrer Umgebung stattfinden.
Die Haftung für alle Modelle und bei abweichender Nutzung richtet sich nach Abschnitt 9. Zwingende Datenschutzpflichten bleiben unberührt.2. Teilnahmeberechtigung, Geschäftskunden, Bestellungen & Entgelte
Der Service ist ausschließlich für Unternehmer in gewerblicher oder selbständiger beruflicher Tätigkeit nach § 14 BGB bestimmt, nicht für Verbraucher nach § 13 BGB. Bestellung oder Registrierung bestätigen diesen Status; wir können angemessene Nachweise verlangen.
Kunde und ausdrücklich autorisierte Nutzer, einschließlich Beschäftigten, beruflichen Kooperationspartnern und Expertenteilnehmern, dürfen ihn im vereinbarten Umfang nutzen. Nutzer müssen mindestens 18 und entsprechend autorisiert sein. Sie sind nach anwendbarem Recht für deren Einhaltung verantwortlich.
Wir gewähren ein beschränktes, nicht ausschließliches, nicht übertragbares Nutzungsrecht für Ihre internen Geschäftszwecke, den vereinbarten Umfang und die Laufzeit oder Zugangsperiode. Eigentum an Software oder Quellcode wird nicht übertragen. Unterlizenzierung oder Bereitstellung als Ihr eigener Dienst an Dritte erfordert ausdrückliche Vereinbarung.
Entgeltliche Leistungen erfordern eine ausdrücklich vereinbarte Bestellung mit Leistungsumfang, Entgelten, Zahlungsbedingungen, Laufzeit und etwaiger Verlängerung. Website-Preise und Beispiele stellen allein keine angenommene Bestellung dar. Bloßer Website-Besuch, Informationsanfrage oder Testzugang begründen ohne ausdrückliche entgeltliche Vereinbarung keine Zahlungspflicht.
Diese Bedingungen legen weder Preise, Mindestlaufzeit, automatische Verlängerung noch Service-Level-Garantie fest; Bestellung und Recht regeln dies. Unentgeltliche Evaluierung gewährt keinen Anspruch auf fortgesetzten Zugang oder entgeltliche Leistungen.3. Konten & Zugriff
Halten Sie Zugangsdaten vertraulich, beschränken Sie Zugang auf autorisierte Nutzer und treffen Sie angemessene Vorkehrungen gegen Missbrauch. Melden Sie vermuteten Verlust oder Missbrauch unverzüglich. Für autorisierte Kontonutzung sind Sie nach anwendbarem Recht verantwortlich. Zugangsbeschränkungen richten sich nach Abschnitt 10.4. Zulässige Nutzung
Unzulässig sind:
- rechtswidrige Nutzung;
- Inhalte ohne erforderliche Rechte, Rechtsgrundlagen, Teilnehmerinformationen oder nötige Aufzeichnungseinwilligungen;
- gehostete SaaS-Lösungs-Nutzung außerhalb Abschnitt 1;
- Leistungsbewertung von Beschäftigten oder Verhaltensüberwachung von Personen;
- Reverse Engineering, Umgehung von Zugangskontrollen, Störung oder Missbrauch, soweit zwingendes Recht dies nicht erlaubt; oder
- Beeinträchtigung von Sicherheit oder Verfügbarkeit.
Bei festgestelltem oder begründet vermutetem Missbrauch dürfen wir Beendigung der Nutzung oder Inhaltsentfernung verlangen und nach Abschnitt 10 verhältnismäßig beschränken.5. Kundeninhalte, Datenschutz & Vertraulichkeit
Sie behalten Ihre Rechte an bereitgestellten oder mit CogniCache erstellten Inhalten („Kundeninhalte“). Wir beanspruchen daran oder an für Sie erzeugten Ausgaben keine eigenen Schutzrechte, abgesehen von unseren Rechten am Service. Wir garantieren weder Schutzfähigkeit von KI-Ausgaben noch Freiheit von Drittrechten.
Sie gewähren nur das beschränkte, nicht ausschließliche Recht zur erforderlichen Verarbeitung für Bereitstellung, Absicherung und Unterstützung des vereinbarten Service sowie rechtliche Pflichten. Dies gestattet keine allgemeine interne Weiterverwendung oder KI-Modelltraining. Andere Nutzung erfordert ausdrückliche gesonderte Vereinbarung sowie Einhaltung von Recht und einschlägiger Auftragsverarbeitungsvereinbarung.
Kundeninhalte werden vertraulich behandelt und nur erforderlichem, vertraulichkeitsgebundenem Personal und Dienstleistern oder bei rechtlicher Pflicht offengelegt. Jede Partei schützt als vertraulich gekennzeichnete oder offensichtlich vertrauliche nicht öffentliche Informationen der anderen, nutzt sie nur für die Vertragsbeziehung und beschränkt Weitergabe auf vertraulichkeitsgebundene Personen mit Kenntnisbedarf oder rechtlich nötige Offenlegung. Ohne Verstoß öffentliche, bereits rechtmäßig bekannte oder unabhängig entwickelte Informationen sind ausgenommen.
Vor Verarbeitung personenbezogener Kundeninhalte in Ihrem Auftrag müssen Rollen und Weisungen in einer Vereinbarung nach Art. 28 DSGVO festgelegt werden. Regelmäßig sind Sie Verantwortlicher und wir Auftragsverarbeiter; handeln Sie für einen anderen Verantwortlichen, muss die Vertragskette dies abbilden. Die Vereinbarung muss Verarbeitungsdetails, Weisungen, technische und organisatorische Maßnahmen, Genehmigung von Unterauftragsverarbeitern, Unterstützung, Rückgabe und Löschung regeln. Diese Bedingungen ersetzen sie nicht.
Unsere eigene Konto- und Geschäftskontaktverwaltung fällt unter unsere Datenschutzerklärung, soweit wir Verantwortlicher sind. Kundenbezogene Interviews und sonstige Inhalte unterliegen Kundenhinweisen und anwendbarer Auftragsverarbeitungsvereinbarung. Weder Pilotfreigabe noch diese Bedingungen heben gesetzliche Pflichten oder Betroffenenrechte auf.6. KI-generierte Ausgaben
CogniCache nutzt KI-gestützte Wissenserfassung, Strukturierung und Zusammenfassung. Ausgaben können unvollständig, unrichtig oder ungeeignet sein und erfordern vor Verwendung eine angemessene menschliche Prüfung. Sie bleiben für darauf gestützte Entscheidungen verantwortlich und dürfen sie nicht als alleinige Grundlage rechtlich oder ähnlich erheblich wirkender Entscheidungen über Personen nutzen.
Ohne ausdrücklich vereinbarte Qualität oder Ergebnisse geben wir keine gesonderte Garantie für Vollständigkeit, Richtigkeit oder bestimmte Eignung. Leistungspflichten, gesetzliche Rechte und Abschnitte 8 und 9 bleiben unberührt.7. Verfügbarkeit & Änderungen
Bestimmte Verfügbarkeit und Service Levels gelten bei Vereinbarung in der Bestellung; unsere Pflicht zur vereinbarten Leistung bleibt. Wartung, Sicherheit oder Drittstörungen können vorübergehend beschränken. Wir berücksichtigen Ihre Interessen und informieren soweit möglich vorab. Gesetzliche Rechtsbehelfe bleiben unberührt.
Funktionen dürfen aus sachlichen technischen, sicherheitsbezogenen, rechtlichen oder regulatorischen Gründen, Drittänderungen oder weiterer SaaS-Lösungs-Entwicklung zumutbar entwickelt, ersetzt oder geändert werden. Wesentliche Änderungen kündigen wir möglichst angemessen vorab an. Wesentliche Kürzungen vereinbarter entgeltlicher Leistungen benötigen Zustimmung oder vereinbarte Änderung. Änderungen oder Einstellung befreien nicht von entgeltlichen Pflichten oder gesetzlichen Rechtsbehelfen.
Unentgeltlicher Zugang kann nach Abschnitt 10 enden. Bereitstellung und Support folgen der Bestellung. Die Dokumentaktualisierung ändert bestehende Verträge nicht automatisch: Die einbezogene Fassung gilt; Änderungen benötigen Einigung, soweit nicht zwingendes Recht selbst Änderungen verlangt. Nötige Anpassungen teilen wir mit. Aktualisierte Bedingungen können in neue Bestellungen einbezogen werden.8. Gewährleistung & Mängel
Wir erbringen vereinbarten Umfang und Qualität. Gesetzliche Mängelrechte gelten unter Berücksichtigung von Vertragstyp, Leistungsbeschreibung und wirksamen individuellen Vereinbarungen. Schadensersatz richtet sich nach Abschnitt 9. Melden Sie Mängel unverzüglich mit verfügbaren angemessenen Angaben; gesetzliche Anzeigepflichten bleiben unberührt.
Soweit nicht ausdrücklich anders vereinbart, gehört die Eignung für produktionskritische Anwendungsfälle oder besonders geschützte Daten nicht zur vereinbarten Beschaffenheit der gehosteten SaaS-Lösung. Dies beschränkt den Nutzungsumfang und ist kein pauschaler Ausschluss gesetzlicher Rechte oder vereinbarter entgeltlicher Leistungen.9. Haftungsbeschränkung
Wir haften unbeschränkt bei Vorsatz und grober Fahrlässigkeit, für Schäden aus der Verletzung des Lebens, des Körpers oder der Gesundheit, nach dem Produkthaftungsgesetz, bei arglistiger Täuschung und arglistig verschwiegenen Mängeln, bei ausdrücklich übernommenen Garantien sowie in sonstigen Fällen zwingender gesetzlicher Haftung.
Bei leichter Fahrlässigkeit haften wir bei Verletzung wesentlicher Pflichten zur ordnungsgemäßen Durchführung, auf deren Erfüllung Sie regelmäßig vertrauen dürfen, begrenzt auf vorhersehbaren, vertragstypischen Schaden. Sonst ist Haftung für leichte Fahrlässigkeit ausgeschlossen.
Dies gilt für Schadensersatz unabhängig vom Rechtsgrund, einschließlich mangelbezogener Ansprüche, und zugunsten gesetzlicher Vertreter, Mitarbeiter und Erfüllungsgehilfen. Abschnitte 1, 6, 7, 8 und 10 unterliegen diesem Abschnitt. Zwingende Datenschutzpflichten, nicht ausschließbare datenschutzrechtliche Haftung und Betroffenenrechte bleiben unberührt.

10. Laufzeit, Aussetzung, Beendigung & Datenrückgabe
Laufzeit, Kündigungsfristen, Zahlungspflichten und ausdrücklich vereinbarte Verlängerungen entgeltlicher Leistungen ergeben sich aus der Bestellung. Diese Bedingungen begründen weder eine automatische Verlängerung noch eine Mindestlaufzeit. Soweit keine Vereinbarung getroffen wurde, gelten die gesetzlichen Vorschriften. Die bloße Einstellung der Nutzung beendet keinen entgeltlichen Vertrag und beseitigt keine Zahlungspflichten; gesetzliche Kündigungs-, Minderungs- und sonstige Rechtsbehelfe bleiben unberührt.
Sie können die unentgeltliche Nutzung jederzeit einstellen. Wir können unentgeltlichen Zugang mit einer angemessenen Frist beenden, die dessen Zweck und eine laufende Evaluierung berücksichtigt, sofern keine andere Dauer vereinbart wurde.
Aussetzung ist nur bei konkreten Verstoßanzeichen oder Sicherheits-/Rechtsrisiken zulässig, soweit erforderlich und verhältnismäßig. Soweit zumutbar erklären wir vorab, andernfalls unverzüglich danach, und ermöglichen Abhilfe. Sofortige Aussetzung kann drohenden Schaden abwehren. Entfallen die Gründe, stellen wir Zugang wieder her.
Das gesetzliche Recht jeder Partei zur Kündigung aus wichtigem Grund bleibt unberührt. Eine auf Pflichtverletzung gestützte Kündigung erfordert eine angemessene Abhilfefrist oder Abmahnung, soweit dies nicht gesetzlich entbehrlich ist. Die Einstellung des Service lässt unsere Pflichten während einer vereinbarten entgeltlichen Laufzeit unberührt; bei Nichterfüllung gelten die gesetzlichen Rechtsbehelfe.
Kundeninhaltsrückgabe und -löschung folgen Auftragsverarbeitungsvereinbarung, Bestellung und zwingendem Recht einschließlich rechtmäßiger Aufbewahrung. Ungeprüfte technische Export- oder Löschfristen werden hier nicht versprochen. Kundenhosting-Verantwortlichkeiten folgen der Vereinbarung. Bitten Sie rechtzeitig in Textform um Export oder Rückgabe; zwingende Export- und Wechselrechte bleiben.
Zwingende Wechselregeln, einschließlich Verordnung (EU) 2023/2854 (Data Act), soweit anwendbar, gehen vor. Die Bestellung muss erforderliche Wechselbedingungen enthalten; diese allgemeine Klausel ersetzt sie nicht. Bei Berufung auf rechtmäßige Ausnahmen stellen wir erforderliche Informationen vor Vertragsschluss bereit.11. Anwendbares Recht, Gerichtsstand & Schlussbestimmungen
Es gilt deutsches Recht; zwingend anwendbares Recht bleibt unberührt. Gesetzliche Zuständigkeit gilt, soweit ein anderer Gerichtsstand nicht ausdrücklich und rechtswirksam vereinbart ist. Gesetzliche Regeln ersetzen unwirksame Bestimmungen; der Rest bleibt nach Maßgabe des Gesetzes wirksam.12. Kontaktinformationen
Dr. Andreas Bachmeier
E-Mail: [email protected]
Adresse: Finnländische Str. 7, 10439 Berlin, Deutschland.
Senden Sie Vertragsmitteilungen in Textform an diesen Kontakt, soweit Bestellung oder zwingendes Recht nichts anderes vorsehen.

CogniCache
Dr. Andreas Bachmeier
Finnlaendische Str. 7
10439 Berlin
Germany
Mail: [email protected]